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FAQ

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Pre-order Policy

As an owner operated store, how can you compete with chains that have multiple stores?
FitnessWholesaler.ca has one single showroom but we deliver, install and service exercise equipment anywhere in Ontario. Our strategy has always been to keep one single store so we can keep a finger on the pulse on everything that is happening. One single store also allows us to have low overhead and transfer the savings to our clients.
What kind of equipment does FitnessWholesaler.ca carry?
FitnessWholesaler.ca is a one-stop shop for all your fitness needs! We carry everything from fit tubes to treadmills, dumbbells and free weights, spin bikes, water rowers, elliptical machines and more. Our team of fitness experts carefully select the highest quality and most efficient exercise equipment available in the industry.
In addition to carrying the entire spectrum of fitness products, we also offer custom fitness equipment. For example, you have the option to order products such as racks, bars and stands customized to your exact specifications.
Will I be able to try your product?
All our products, including treadmills, elliptical machines, water rowers and exercise bikes are on display and available for you to physically try with the guidance and expertise of our professionally trained team. We are more than happy to answer any questions and help you find the perfect equipment for your fitness needs. In addition, we are more than happy to include a complimentary personal training session with the purchase of any major cardio or strength exercise equipment.
Do you provide delivery and installation? How long does delivery take?
We deliver and install all of our cardio and strength equipment. Delivery is usually available for the same day or next day, and upon installation, our trained technicians will answer any remaining questions you may have
What is your return policy?
If your product does not meet your needs, you can return it for a refund or store credit within 30 days of purchase. Some restrictions apply on units that have been delivered and registered.
How high does my ceiling need to be?
Most treadmills and ellipticals will raise the user 6-12 inches off the floor. An ideal height is to allow for an extra 12” above the tallest user. An example would be: for a 6 foot tall person, a ceiling of at least 7 feet is ideal.
Who is eligible for Free Shipping?

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What can I expect if I shop at FitnessWholesaler.ca?
You will receive education and information that will help you make the right choice of exercise equipment that will best fit your needs. Once you make the decision to buy, you will have a project manager allocated to you that will work with you and our team till everything is to your satisfaction.
Will I be able to try your product?
All our products, including treadmills, elliptical machines, water rowers and exercise bikes are on display and available for you to physically try with the guidance and expertise of our professionally trained team. We are more than happy to answer any questions and help you find the perfect equipment for your fitness needs. In addition, we are more than happy to include a complimentary personal training session with the purchase of any major cardio or strength exercise equipment.
How do I know what exercise equipment is right for me?
Our experienced management team will ask about your workout style, your health and fitness goals, your budget, that help us determine the perfect fitness equipment for your specific needs
What if you don't have a fitness equipment I am looking for?
We will do our best to accommodate your needs and work hard to find you the right fitness equipment that will meet your fitness goals. Simply email us at info@ FitnessWholesaler.ca or give us a call at 613-837-1669 and we will do our best to assist you
What forms of payment do you accept?
At FitnessWholesaler.ca, we accept cash, debit, personal check, MasterCard, Visa
Can I buy the same products I'm using at my health club?
Yes, you can purchase the same health club models from our store
How do I maintain my new exercise equipment?
Wiping down the machine after use is a great way to keep them looking new and also to get rid of sweat and finger prints left on while the machine was in use. The LED, LCD or Touchscreens should not be wiped down with anything harmful that can leave streaks or damage them.
The treadmills are maintenance-free, though several still require lubrication under the walking belt. This can be performed once or twice yearly with a lubrication stick sold at our stores. Many of today’s ellipticals are maintenance-free. For Bikes, we would recommend keeping the elevation ramps, wheels and wheels tracks clean and clear of dirt and debris. Many of today’s home gyms are maintenance-free or involve very little care. Lubrication of the guide rods (where the weight plates glide up and down) should be performed once or twice yearly using lubricant that can be purchased at our store or at the nearest hardware store
. How do I use my new equipment?
Be sure to ask one of our fitness professionals for your free, in-home equipment demonstration. At , our fitness experts possess exquisite knowledge on how to use every single piece of equipment we carry. We will show you how to not only use the equipment, but also get the best results from the equipment you buy based on your wellness goals.

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