Terms

Shipping Cost – The cost of shipping determined by the weight, size and number of packages that are being shipped as well as the distance of the destination address from our distribution centre in Toronto.
Shipping rates can be obtained by simply adding the products to the cart and then entering your address and clicking the “Calculate” button.

Delivery time – Orders are shipped out within 1-3 business days. saves no effort to guarantee a fast shipment of each and every package. However; delays may occur during a busy season or due to sever weather conditions that are out of our hands.

Address Change – reserves the right to request additional information prior to approving orders where the billing address is different from the shipping address. Customer may be required to add the shipping address on your credit card file with your credit card issuer as a secondary address to complete the address.

Couriers – All packages are shipped with Canada Post or FedEx. Customer may select the shipping method and courier and in the vast majority of cases packages will be shipped with the selected courier. However, reserves the right to get the package shipped with a different courier due to logistic restrictions. In this case FitnessWholesaler.ca will ship the package (s) with an equivalent service level. Our shipping calculators provide an estimated time of arrival. Estimated time of arrival is an estimated date and it is not guaranteed that the package (s) will arrive on that exact date.

Oversized Items – Due to weight/size restrictions oversized items are shipped with a freight company as they are too heavy/large to be shipped with Canada Post of FedEx. Freight charges vary depending on the weight of the item(s) and the destination it is being shipped to.
Oversized items are shipped out within 1-4 business days. Please note, trucking companies will always call ahead of time to schedule a delivery date. All freight deliveries are curbside only.

Tracking – Canada Post shipments can be tracked at www.canadapost.ca and FedEx shipments can be tracked at www.fedex.ca. Tracking information normally becomes available several hours after the packages are picked up, however, in some cases during busy seasons it may take the shipping companies (FedEx & Canada Post), little longer to register the packages. Tracking numbers are automatically emailed to the customer as soon as the order was processed, however they become active only after picked up by the shipping company. Tracking number can also be located at the “My Account” panel. Please make sure to track your order to avoid any problems or delays as Canada Post and FedEx will make one delivery attempt after which it is taken to the nearest depot from the packages must be picked up within one week, before they are shipped back to us. Should a package be returned to our warehouse, it will be the customer’s responsibility to cover the cost of reshipping the package (s).

Multi-Box Shipments – In certain cases products can be combined and shipped together. Therefore, the number of packages arrive might be less than the amount of products that were purchased. This does not necessarily mean that some items are missing, it only means that some packages contain more than one item. Please always open all your packages prior reporting missing product(s) to make sure nothing is actually missing.

“Local Deliveries” Service – We offer local delivery service; this service is only available to customers that are located within a 500km radius from our warehouse in Toronto. Live rates are accurate and final; no additional fees of any type. Customers that are located further than 500km from our warehouse, can choose between FedEx and Canada Post.
Credit Card that was used for purchase along with a matching piece of ID must be present upon delivery. If Credit Card and a piece of ID are not available, FitnessWholesaler.ca reserves the right to cancel the transaction and issue a full refund (restocking fee may apply).
Products are dropped off on the driveway or at the “Shipping Receiving” of the building. We will not bring the equipment inside.

Local Pickups – Credit Card that was used for purchase along with a matching piece of ID must be present upon pickup. If Credit Card and a piece of ID are not available, FitnessWholesaler.ca reserves the right to cancel the transaction and issue a full refund (restocking fee of $40 may apply).
Orders are processed within 2 – 4 hours. After which point customer will be contacted to confirm availability. Orders must be picked up within 48 hours.

Damaged upon arrival – If the Packages arrive with visible physical damage to the box. Images should be taken the fact of damaged packages should be brought to the driver’s attention. Then the content of the package (s) should be carefully reviewed in order to guarantee that no damage was caused to the equipment. If the equipment did get damaged, please immediately report the damage to our CSR department so that we can file a claim with the courier. Please note that the package (s) must be kept in their original condition as the courier may require them for inspection.

P.O Boxes – Although we ship to P.O boxes, due to Canada Post’s restrictions we are able to ship packages that are not over 65lbs (30kg). Therefore, if you purchase a large item (s), please provide us with a physical address, so that we can ship the order with FedEx.

RETURNS & REFUNDS – Purchases made online may be returned for a full refund (less shipping and handling) within 7 days of receiving the item(s). All merchandise for return must be in new condition, sealed in its original packaging. In order to maintain our low prices, FitnessWholesaler.ca does not accept returns on items that are not sealed in their original packaging as we cannot simply send them back to the manufacturer for credit.
In order to return a product, you must obtain a return authorization. To do so, please email info@FitnessWholesaler.ca with the following information:
• Subject line: Product return request
• Body of e-mail: Please include your full name, phone number, order number and reason for return request.
Shipping costs associated to the return are the customer’s responsibility. However, in the event that we have shipped an incorrect item, FitnessWholesaler.ca will be responsible to cover shipping and handling costs.
Please note: If item is sent back without obtaining a return authorization, we do not guarantee a refund or replacement. Refunds may take up to 14 days.

Final Sale Items – Certain items, such as gloves, hand straps, heart monitors, belts etc. are FINAL SALE.

Backordered items – If an order contains a backordered item, FitnessWholesaler.careserves the right to determine how to proceed with order taking under consideration the ETA, size and weight of the backordered item (s).

FitnessWholesaler.ca updates availability status on daily base, however in extremely rare occasions popular items sell out before we are able to update the availability status. In this case, any customer who purchases an item online that has recently gone out of stock will receive a timely email notification providing the customer with these options:
1. Remove the backordered item and proceed with the rest of the order (We will automatically adjust the pricing and shipping to reflect the changes made to the order).
2. Leave the order pending until all items are in stock.
3. Cancel the order.
We will try our best to provide an ETA on backordered items but unfortunately it is not always possible to provide an exact date for the arrival of the out of stock item(s).

Pricing – Prices listed on the website are subject to change without notice as they are live quotes and fluctuate. We cannot guarantee a price you have seen at a later date.

Liability
– FitnessWholesaler.ca reserves the right to cancel any order and for any occurrence. Under these circumstances, the customer will be immediately notified of such occurrences. FitnessWholesaler.caor it’s parent company are not liable or responsible for any damages caused by the equipment or misuse.
Please enjoy your chosen activity responsibly and seek consultation from a general health practitioner to determine your level of fitness. Get the proper training, make sure you are in good physical condition and are correctly equipped. Some or all the activities for which we sell equipment, apparel and footwear can pose a significant risk to your well-being. FitnessWholesaler.ca does not assume any responsibility for actions resulting from or associated in any way with purchases of any products on our site. By using our site, and through your purchase, you acknowledge and attest that you understand these risks, and that you take full responsibility for your own actions.

Use of site –
FitnessWholesaler.caprovides services to you subject to the notices, terms, and conditions set forth in this agreement (the “Agreement”). In addition, when you use any of our services (e.g., Customer Reviews), you will be subject to the rules, guidelines, policies, terms, and conditions applicable to such service, and they are incorporated into this Agreement by this reference. We reserve the right to change this Site and these terms and conditions at any time. Accessing, browsing or otherwise using our website indicates your acceptance of all the terms and conditions in this agreement.

Subject to the terms and conditions of this Agreement, we hereby grant you a limited, revocable, non-transferable and non-exclusive license to access and use the Site by displaying it on your internet browser only for the purpose of shopping for personal items sold on the Site and not for any commercial use or use on behalf of any third party, except as explicitly permitted by us in advance. Any breach of this Agreement shall result in the immediate revocation of the license granted in this paragraph without notice to you.
Except as permitted in the paragraph above, you may not reproduce, distribute, display, sell, lease, transmit, create derivative works from, translate, modify, reverse-engineer, disassemble, decompile or otherwise exploit this Site or any portion of it unless expressly permitted by us in writing. You may not make any commercial use of any of the information provided on the Site or make any use of the Site for the benefit of another business unless explicitly permitted by us in advance. We reserve the right to refuse service, terminate accounts, and/or cancel orders at its discretion, including, without limitation, if we believe that customer conduct violates applicable law or is harmful to our interests.
You shall not upload to, distribute, or otherwise publish through this Site any Content, information, or other material that (a) violates or infringes the copyrights, patents, trademarks, service marks, trade secrets, or other proprietary rights of any person; (b) is libelous, threatening, defamatory, obscene, indecent, pornographic, or could give rise to any civil or criminal liability under Canadian or international law; or (c) includes any bugs, viruses, worms, trap doors, Trojan horses or other harmful code or properties.
Content provided on this site is solely for informational purposes. It is your sole responsibility to consult a licensed physician or qualified health care professional for advice, diagnosis, and/or treatment of any health-related condition. Submissions or opinions expressed on this Site are that of the individual expressing such Submission or opinion and may not reflect our opinions.
We may assign you a password and account identification to enable you to access and use certain portions of this Site. Each time you use a password or identification, you will be deemed to be authorized to access and use the Site in a manner consistent with the terms and conditions of this Agreement, and we have no obligation to investigate the authorization or source of any such access or use of the Site. YOU WILL BE SOLELY RESPONSIBLE FOR ALL ACCESS TO AND USE OF THIS SITE BY ANYONE USING THE PASSWORD AND IDENTIFICATION ORIGINALLY ASSIGNED TO YOU WHETHER OR NOT SUCH ACCESS TO AND USE OF THIS SITE IS ACTUALLY AUTHORIZED BY YOU, INCLUDING WITHOUT LIMITATION, ALL COMMUNICATIONS AND TRANSMISSIONS AND ALL OBLIGATIONS (INCLUDING WITHOUT LIMITATION FINANCIAL OBLIGATIONS) INCURRED THROUGH SUCH ACCESS OR USE. You are solely responsible for protecting the security and confidentiality of the password and identification assigned to you. You shall immediately notify us of any unauthorized use of your password or identification or any other breach or threatened breach of this Site’s security.

Reviews and Questions
– Except as otherwise provided elsewhere in this Agreement or on the Site, anything that you submit or post to the Site and/or provide us, including without limitation, ideas, know-how, techniques, questions, reviews, comments, and suggestions (collectively, “Submissions”) is and will be treated as non-confidential and non-proprietary, and we shall have the royalty-free, worldwide, perpetual, irrevocable and transferable right to use, copy, distribute, display, publish, perform, sell, lease, transmit, adapt, create derivative works from such Submissions by any means and in any form, and to translate, modify, reverse-engineer, disassemble, or decompile such Submissions. All Submissions shall automatically become our sole and exclusive property and shall not be returned to you.
In addition to the rights applicable to any Submission, when you post questions or reviews to the Site, you also grant us the right to use the name that you submit with any review, comment, or other Content, if any, in connection with such review, comment, or other content. You represent and warrant that you own or otherwise control all the rights to the reviews, comments, and other Content that you post on this Site and that use of your reviews, comments, or other Content by us will not infringe upon or violate the rights of any third party. You shall not use a false e mail address, pretend to be someone other than yourself or otherwise mislead us or third parties as to the origin of any Submissions or Content. We may, but shall not be obligated to, remove, or edit any Submissions (including comments or reviews) for any reason.

Intellectual Property
– All graphics, button icons, images, audio/video clips, and software (collectively, “Content”), belongs exclusively to FitnessWholesaler.ca.

International Access
– This Site may be accessed from countries other than Canada. This Site may contain products or references to products that are not available outside of Canada. Any such references do not imply that such products will be made available outside Canada. If you access and use this Site outside Canada, you are responsible for complying with your local laws and regulations.

Disclaimer and Limitation of Liability
– Except as otherwise provided in the standard terms of sale that govern the sale of each product or service on this this site, this site, the products that are sold on it and purchases are made through it are provided by us on an “As-is” basis. We make not representations or warranties of any kind, express or implied, as to the operation of the site or the information, content, materials, or products included on this site. This site may contain inaccuracies, mistakes or typographical errors. We do not guarantee that the content will be error free.
To the maximum extent allowed by law, we will not be responsible for any damages of any kind arising from the use of this site, including but not limited to indirect, incidental, punitive, exemplary, special or consequential damages. To the maximum extent accepted by applicable law, our total liability to you any damages shall not exceed in the aggregate the amount of fees actually paid by you to us during the month immediately preceding the act allegedly giving rise to our liability.

Typographical Errors (“Typos”) – In the event a product is listed at an incorrect price or with incorrect information such as images and description due to a typographical error (typo), FitnessWholesaler.careserves the right to refuse or cancel any orders that contain products with such error. If order is cancelled, refund will be issued immediately.
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FitnessWholesaler.ca is a subsidiary company of Batory Industrial Supply.